Please reach us at enquiry@mpulse.net.in if you cannot find an answer to your question.
The product is 9 inches by 6 inches at the customer facing side. The thickness of the terminal is 1 inch at the top and 2 inches at the bottom.
The terminal is easily wall-mountable with the 2 key holes provided. Some of our customers mount it on PVC or wooden stands made specifically for the purpose.
A customised stand enhances the visibility of the product and improves the response rates.
The product is designed a plug-n-play model. Once the device is connected to the power, the device starts working and submits every click to our server. The embedded SIM Card connects to the nearest network available like a mobile phone.
In case of Wi-Fi model, there are a few steps involved. The user might require a laptop or a PC to configure the terminal to the nearest WiFi network. The steps are fairly simple and can be done by a layman.
Yes. We do provide warranty on the product for upto 1 year. The warranty is not covered in case of physical damage, wilful tampering or water intrusion in the device.
Check whether the power adapter is connected properly and ensure that there is no loose contact between the adapter and the wall socket
Kindly login into the dashboard, and in the left bottom you can see an option called customer message. In that, click on the preferred feedback option and click on the pencil icon to customize the message.
The error usually occurs because of the white space before the entered number or adding a comma after the number, which triggers the pop-up, so kindly check for those issues.
Kindly login into the dashboard, and in the left-top bar you can see an option called admin alert. Click on that and add the preferred number for admin alert.
Kindly login into the dashboard, and in the left-top bar you can see an option called admin alert. Click on that and add the preferred number for the admin alert. In that, you can add up to 3 numbers.
No, you will not be getting an SMS; instead, you will be getting a WhatsApp message alert.
Yes, when you have enabled instant feedback alert, you will be notified in WhatsApp every time a customer submits feedback.
Yes, we will provide a QR code upon request, and it will be mapped to the device location.
Yes, the feedback options are customizable upon request.
Yes, they are customizable upon request.
Yes, you can enter the same number for instant and admin alerts.
Yes, they are chargeable.
No, the QR will be mapped to a single device where the device has been installed.
No, the QR will be mapped to a single device where the device has been installed.
No, the device is not resistant to water.