Frequently Asked Questions
Please reach us at enquiry@mpulse.net.in if you cannot find an answer to your question.
The product is 9 inches by 6 inches at the customer facing side. The thickness of the terminal is 1 inch at the top and 2 inches at the bottom.
The terminal is easily wall-mountable with the 2 key holes provided. Some of our customers mount it on PVC or wooden stands made specifically for the purpose.
A customised stand enhances the visibility of the product and improves the response rates.
The product is designed a plug-n-play model. Once the device is connected to the power, the device starts working and submits every click to our server. The embedded SIM Card connects to the nearest network available like a mobile phone.
In case of Wi-Fi model, there are a few steps involved. The user might require a laptop or a PC to configure the terminal to the nearest WiFi network. The steps are fairly simple and can be done by a layman.
Yes. We do provide warranty on the product for upto 1 year. The warranty is not covered in case of physical damage, wilful tampering or water intrusion in the device.
Check whether the power adapter is connected properly and ensure that there is no loose contact between the adapter and the wall socket
- Visit this url https://mpulse.net.in
- On the login page, input the credentials supplied after the purchase of device
- Click on 'Login' button and you should be landing on the dashboard page
- Kindly restart the device and check for signal strength if its poor shift the device to an good network coverage area. Good coverage signal range - >20%
- Need help on relocating the device to a location where there is better signal strength? Feel free to can contact us through email: info@mpulse.net.in or contact our customer care number: 7010702409.
- Kindly restart the device and check for signal strength if its poor shift the device to an good network coverage area
- Feel free to can contact us through email: info@mpulse.net.in or contact our customer care number: 7010702409
- Kindly login into the dashboard and in the left top bar you can see an option Devices click on it and you can see an option called location and in that click on the pencil icon to change the location name.
- Kindly login into the dashboard and in the left top bar you can see an option called admin alert click on that and add the preferred number for admin alert.
- Kindly login into the dashboard and in the left top bar you can see an option called call alert click on that and add the preferred number for call alert.
- Kindly login into the dashboard and in the left top bar you can see an option called call alert click on that and add the preferred number for call alert.
More FAQs
Kindly login into the dashboard, and in the left bottom you can see an option called customer message. In that, click on the preferred feedback option and click on the pencil icon to customize the message.
The error usually occurs because of the white space before the entered number or adding a comma after the number, which triggers the pop-up, so kindly check for those issues.
Kindly login into the dashboard, and in the left-top bar you can see an option called admin alert. Click on that and add the preferred number for admin alert.
Kindly login into the dashboard, and in the left-top bar you can see an option called admin alert. Click on that and add the preferred number for the admin alert. In that, you can add up to 3 numbers.
No, you will not be getting an SMS; instead, you will be getting a WhatsApp message alert.
Yes, when you have enabled instant feedback alert, you will be notified in WhatsApp every time a customer submits feedback.
Yes, we will provide a QR code upon request, and it will be mapped to the device location.
- In a Pro device, the customer can submit the feedback along with their phone number or it can be customized upon request for employee number or bill number
- It has an embedded sim card
- Instant thank-you SMS to customers with your logo
- Instant alerts in case of poor feedback, for immediate action.
- Instant alerts on WhatsApp in case of poor feedback.
- Voice call alerts to alert the managers in case of poor feedback.
- Integrate your feedback with Google reviews.
- The device is a simple anonymous feedback device
- It has an embedded sim card
- We provide scalable cloud server
Yes, the feedback options are customizable upon request.
Yes, they are customizable upon request.
Yes, you can enter the same number for instant and admin alerts.
Yes, they are chargeable.
No, the QR will be mapped to a single device where the device has been installed.
No, the QR will be mapped to a single device where the device has been installed.
No, the device is not resistant to water.
Yes, they are customized upon request.
Yes, you can enter the same number for instant and admin alert.
Yes, they are chargeable.
MORE FAQs
- Whether the QR code can be linked to many devices?
- No the QR will be mapped to a single device where the device has been installed.
- Can we copy the QR to access multiple locations?
- No the QR will be mapped to a single device where the device has been installed.
- Whether the device is water resistant?
- No the device is not resistant to water.
- What can we do when the device fell from a mounted stand?
- First of all check for any damage and restart the device and confirm the working status
- If it's not working feel free to can contact us through email: info@mpulse.net.in or contact our customer care number: 7010702409.
- Whether the replacement device is chargeable?
- The replacement device is not chargeable when there is a manufacturing defect.
- It's chargeable if there is an physical damage or water tampered or willful tampering of the device.
- Is there an demo on how to setup the device?
- Yes we will provide a demo during installation of the device.
- Is it available for pan India or for an particular region?
- We operate Pan India and outside India so no worries.
- How to contact us for queries and issues?
- Feel free to can contact us through email: info@mpulse.net.in or contact our customer care number: 7010702409.
- How can we change the password for dashboard login?
- We will dispatch the device along with login credentials to change the password kindly Feel free to can contact us through email: info@mpulse.net.in or contact our customer care number: 7010702409.
- Can we have a shift based alert for Admin and Instant feedback alert?
- Yes it is available in the dashboard's left bottom as shift alert in that you can manage the alerts based on availability so that you wont miss a valuable feedback.
- Can we have a single login credentials for multiple devices?
- Yes its possible with us.
- Can we have multiple login credentials for single device?
- Yes it's possible we can provide login credentials on hierarchical basis.
- Whether can we have our own cloud server for the device?
- Yes you can have your own server.
- Is it mandatory to use the device cloud service?
- No it's not an mandatory one.
- Can we customize the dashboard to our preference?
- Yes it's customizable and it has to be borne by the customer or it can be done with minimum order requirement.
- Can we customize the device design?
- Yes it's customizable and it will be charged according to your need.
- Is there any option to connect the device to an Ethernet?
- Yes we have a separate unit for that purpose.
- Whether the data can be exported to excel sheet?
- Yes it can be done for that click on the actual data option in the dashboard's left side menu bar and in actual data tab you can see a option named export to excel in top left corner with that you can export the data to an excel sheet.
- Whats the URL for dashboard login?
- The URL for dashboard login is https://mpulse.net.in
- Can I make the mobile number mandatory when my customer gives feedback?
- But it's upto the customer's wish to enter their mobile number coz private matters right?.
- Does the device validate a mobile number entered.
- No the device does not validate the entered mobile number.
- How is the device powered?
- The device is powered by an 10 watt adapter and a cable.
- What are the mounting options available?
- You can mount the device in a stand or you can mount it in a wall it's upto your preference.
- What is the length of the power cable?
- We provide 2 meter power cable that powers the device too long on something is always dangerous.
- Why is the LED light in my basic glowing continuously.
- It indicates that there is low network coverage in that area so move the device to an good network coverage area.
- I am hearing a beep sound continuously on my device.
- It indicates that there is low network coverage in that area so move the device to an good network coverage area.
- How many numbers can receive admin alerts?
- You can provide a maximum of 3 numbers in the admin alert.
- Does MPulse help me improve my google review ratings.
- Yes what it does is a customized message will be sent to the customers who have given good feedback with an google review link and for dissatisfied customers an customized message with an customer care support of the organization or an supervisor number will be sent or you can add an email to resolve the issue.
- So it improves the google review rating of your organization.
- Can I include a coupon code on the message sent to customers.
- Yes you can include a coupon code in the message customization option provided in the dashboard.
- Can the thank you message go from our company mobile number?
- Yes it's possible when the client gives us their whatsapp API.
- Can we include our logo in thank you message sent to customers?
- Yes it's possible you can include your logo in the customer msg option in left bottom of the dashboard in that click the pencil symbol and you can upload your logo in the template and you are set to go.
- Can we include our logo on the MPulse Device.
- Yes it's possible but it will be in a form of a sticker to imprint the logo in our device minimum order quantity is required.
- Whats the difference between basic and pro device?
- In the basic device it's a simple anonymous feedback whereas in an pro device you can capture customer mobile number/employee number/bill number.
- Both comes with an embedded SIM card in them.
- The pro model Instant thank you SMS to customers, with your logo Instant alerts in case of poor feedback, for immediate action.Instant alerts on Whatsapp in case of poor feedback.Voice call alerts to alert the managers, in case of poor feedback.Integrate your feedback with google reviews.In basic you can't do the above.
- Can we have a data view hierarchy?
- Yes it's possible we can customize it based on requirement but it has to be borne by the client.
- How many level of hierarchy can be implemented?
- The level of hierarchy is unlimited so we can provide as many level's as you want.
Need quick info on product features or pricing?
Contact +919884037327 on whatsapp/call or email to enquiry@mpulse.net.in