Mpulse - omni-channel real-time feedback solution
About Mpulse
Mpulse is a simple yet powerful and comprehensive customer feedback solution and management platform, using a Phygital combination of IoT hardware and agile software to capture, monitor, and analyze feedback and help the customer-facing establishments to take informed decisions for the betterment of business. Our smart customer feedback devices provide real-time feedback capture and delivery.
Benefits for Your Business
Enhanced Customer Engagement
Enhanced Customer Engagement
Enhanced Customer Engagement
Connect more deeply with your customers by actively listening to their feedback and responding promptly to their concerns. By valuing their input, you strengthen the relationship and build trust.
Actionable Insights
Enhanced Customer Engagement
Enhanced Customer Engagement
Gain valuable insights from your customers feedback to make informed decisions and develop effective strategies for growing your business. Understand what matters most to your customers and use that knowledge to drive positive change.
Proactive Issue Resolution
Enhanced Customer Engagement
Proactive Issue Resolution
Address any negative feedback quickly and effectively using our alert system. By taking proactive steps to resolve issues, you demonstrate your commitment to customer satisfaction and foster greater loyalty.
Continuous Improvement
Customer-Centric Approach
Proactive Issue Resolution
Embrace a culture of continuous improvement based on real-time feedback data. Identify areas for enhancement and refine your services to deliver exceptional quality and operational efficiency.
Customer-Centric Approach
Customer-Centric Approach
Customer-Centric Approach
Put your customers at the heart of your business. Prioritize their feedback and use it to shape your decisions and actions. By showing that you value their opinions, you build stronger relationships and create a more satisfying experience.
Our Product variants
MPULSE BASIC
MPULSE BASIC
MPULSE BASIC
- Single touch Operation.
- Anonymous feedback Capture.
- Real time Web/App Dashboard.
- QR based Survey (Optional) .
- Plug & Play Smart IOT Device.
- customer feedback device
Ideal for
Events | Public Conveniences | Malls | Caterers | Retail outlets .
MPULSE PRO
MPULSE BASIC
MPULSE BASIC
- One touch feedback Capture.
- Customer number Input Option.
- QR based survey Enabled.
- Real time Web/App Dashboard.
- Plug & Play smart IOT Device.
- Ideal Office Equipment
Ideal for
Supermarkets | Service centre | Showroom | Hotels | Salons.
MPULSE POS
MPULSE BASIC
MPULSE POS
- Simple 3-5 smileys
- Desktop/ Wall Mounting Option
- Direct integration with CRM/POS
- Plug & Play Smart IOT Device.
Ideal for
Super Markets | Retail Outlets | Diagnostic centres
customer feedback device customer feedback solutions
ACCESS
MPULSE HANDHELD
MPULSE POS
- One touch feedback Capture.
- RFID Based Input Option.
- QR based survey Enabled.
- Real time Web/App Dashboard.
- Plug & Play smart IOT Device.
Ideal for
Offices | Employers | Factories | IT Parks | Business Centres.
customer feedback solutions
MPULSE HANDHELD
MPULSE HANDHELD
MPULSE HANDHELD
- Smart handheld IOT Device.
- Single touch Operation.
- Real time Web/App Dashboard.
- QR based Survey (Optional) .
- Carry it around functionality.
Ideal for
Restaurants | Petrol bunks | Conferences | Retail chains | Cafeteria.
customer feedback solutions.
Our clients
Awards and Accolades
Prime Insights
In 2024, MPulse was chosen as the 'Most Innovative Products of the Year' by Prime Insights Magazine, as part of its yearly survey of B2B tech products.
Start-up IndiA Certified
In 2023, We received the certificate of recognition from DPIIT for IT Services and Product Development. We also received the Certificate under Sec.80-IAC.
Microsoft Founders Hub
In 2023, Madbee was again chosen as a preferred Startup as part of Microsoft Founders Hub Program.
Armed with technology support and mentorship from Microsoft, Madbee is exploring new horizons in customer feedback solutions to integrate AI/ML in to products and dashboard.
Preferred Partner for Zoho Corp
We are honoured to feature on Zoho Website as the only partner to offer kiosk feedback solutions, integrated with Zoho Dashboard.
Now, Zoho Survey Customers can purchase our smiley terminals and continue to view the data on Zoho Dashboard.
CIO Review
We are honoured to be awarded as Índia's top 20 Enterprise Mobility solution providers''by CIO Review Magazine in 2020.
Focus of our business being customer feedback solutions
Microsoft BizSpark
In 2019, Madbee was chosen as a preferred startup as part of Microsoft Startup Program. This enabled us to explore state-of-the-art cloud hosting technologies and build our products focused on customer feedback solutions anchored on Microsoft Azure Cloud.