MPulse - Pro: Real-time feedback with Customer Identification
MPulse-Pro is a compact and elegant device with 3 or 5 smileys to capture the customer feedback and also identify the customer through Mobile number or Bill number. The data captured is submitted to the server instantly through an embedded SIM Card. You get to see the data in real-time on a web panel or through a mobile app. The data can be exported to excel for further analysis of trends of your feedback. It’s a cute little wall hanging that blends with the décor of your cafeteria, restroom or reception. Ready to capture customer feedback where it matters.
Acrylic cover to change the question as per your need
Simple capacitative touch buttons for smooth usage
Battery back-up in case of power failure
View data Real – Time on web as well as mobile app
Ready to install. Plug n Play
How it works?
The data captured from the device is submitted real-time to the server, through embedded SIM card. The data can be accessed by the client from our dashboard online. The dashboard is hosted on secure Cloud platform and can be accessed anywhere anytime. The dashboard can be accessed conveniently on a website, with secure login credentials for each client. A mobile app is also available for the users to access data on their Android and iPhone Devices.
The dashboard shows actual data of each entry, along with device ID and date and time of the entry. The summary provides a date-wise location wise feedback data. Rich presentation of charts and graphs helps the user in quickly deciphering the data. Screenshots of web and mobile attached.
The snapshot view is a pictorial representation of the smiley feedback legends, dates and store locations. It gives you an eyeball view of how your customers are rating you.
The device level view provides you with device and location wise customer feedback. This can be a useful view for customer feedback from multi-location business users.
The summary view provides date wise location wise customer feedback dispositions. You can select multiple locations to get an understanding of the distribution across select locations.
This view depicts feedback data at granular dashboard shows actual data of each entry along with date and time stamp. This will help you find the time when the feedback from customers turns negative and can be handy for root cause analysis.