Reviews are an essential part of any business. Whether you are selling a product or you have a service to offer, you should surely take the reviews from your customers. Even if your business is doing well, you should take the reviews from your customers. It will not only help you to serve better but it will also increase your sales.
However, there are roughly 40% of people who will not bother to leave feedback. Here are a couple of techniques to increase the number of reviews.
#1 Asking at the right time
This is simple yet the most effective trick to get reviews. You will see a huge increase in the feedback by applying this. All you have to do is ask your customer to leave feedback at the right time. When the customer makes the final bill payment, you can simply ask them politely to drop feedback. Make sure you tell them to leave their honest opinion and you are going to use it to serve them better the next time they come. Most of the businesses have seen almost a 30% increase with this technique.
#2 Respond to Negative Reviews
The next best technique that you can apply is to respond to the negative reviews. Here, you can also include average reviews here. All you have to do is contact them and ask for the reason. There are a couple of things that you need to note here. Don’t be aggressive, listen to the customers and admit if you messed up. Ask the customer to assist them however you can.
For example, if I brought service and I didn’t get what I wanted, I will surely leave a negative review. Now, when if they contact me and offer me either the modification in my delivery and talk me out politely about the reasons they had. Most probably, I will give them another chance and see how they serve me. The same applies to all customers.
#3 Change the Feedback System
We know that you surely want a lot of information to improve your product. However, this is the main reason why customers are not providing proper feedback to you. Instead of the traditional survey, you can simply ask them to rate your product or service. By the way, you can surely check out our product where the customer can provide your feedback using the Smiley. Moreover, you can also analyze all the reviews on the dashboard. This is the most popular ways to provide feedback. Your customers can easily rate you according to what they feel.
To conclude, these are some of the ways you can increase the number of reviews. You can also try other techniques that you already know. Don’t just take the reviews, instead try to make your service better by analyzing all of them. Contact people with negative reviews and try to serve better. In this way, you can surely increase the reviews and hence improve your service.