by MpulseAdmin | Jun 25, 2019 | Uncategorized
Most brands have started adopting mechanisms to capture customer feedback, either in the form of customer feedback forms or smiley kiosks. Especially franchised brands have adopted it vigorously because their brand value depends on the quality of customer experience...
by MpulseAdmin | Jun 18, 2019 | Uncategorized
Studies have shown that less than 10% of your customers are willing to spend time to fill feedback forms, be it online or physical. This means that 90% of your customers don’t share their opinion about your product or service. Forms which are crisp and to the point...
by MpulseAdmin | Jun 12, 2019 | Uncategorized
Never assume that you know everything about your customer or vice versa. Assumptions spoil the relationship. Listening is the best tool to combat assumptions. Keep listening to your customers, at all times, at all touch points, because only very few customers actually...
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